Reference

Terms That Govern Your cgt33 Account

These terms set out what you agree to when you open and use a cgt33 account, including how deposits via bKash, Nagad, and Rocket are handled and what conduct is expected.

Account eligibility rulesbKash, Nagad, Rocket wallet termsWithdrawal conditionsAccount suspension policyJurisdiction-dependent access
cgt33 Terms That Govern Your cgt33 Account
HOW WE HANDLE THIS

How cgt33 Applies These Terms

Our terms are not abstract policy text. They describe exactly how we operate your account day to day — from the moment a bKash deposit lands to the point a withdrawal is confirmed back to your Nagad or Rocket wallet. Here is what that looks like in practice.

Wallet Verification

Before any withdrawal is released, we confirm the destination wallet — bKash, Nagad, or Rocket — matches the number used at registration. This step protects your funds.

Account Security

Your account is tied to one verified mobile number. If we detect access from an unrecognised device, we may require an OTP confirmation before allowing further activity.

Terms Update Process

When terms change, we publish the updated version here with a revised effective date. Continued use of the account after that date constitutes acceptance of the new version.

Dispute Resolution

Terms-related disputes are handled by our support team first. If unresolved, escalation paths are outlined in the relevant terms clause — contact us by live chat or email to start.

TERMS CONTACT

Ask Us About These Terms

If a clause in these terms is unclear, or you need to raise a concern about how a rule has been applied to your account, our support team handles terms-related queries directly. Reach us through the channels below and include your account reference so we can locate your case quickly.

Live Chat Start a chat from your account dashboard for the fastest response on terms queries, wallet disputes, or account-access questions.
Email Support Send a detailed terms or account query by email. Include your registered bKash, Nagad, or Rocket number so we can match your account.
Help Centre The Help Centre covers common terms questions — account rules, withdrawal conditions, and wallet-matching requirements — in plain language.

Common Questions About Our Terms

These are the questions we see most often around account rules, wallet conditions, and how these terms apply in Bangladesh. Each answer reflects how we actually operate — not general policy language.

Yes. All three wallet types are covered by the same deposit and withdrawal conditions. The specific processing steps shown at checkout apply at the time of each transaction.

We publish all updates on this page with a new effective date. We aim to notify you via account notification, but the published version is binding whether or not you received a direct alert.

Depending on the breach, we may restrict, suspend, or close the account. Any remaining wallet balance is handled according to the breach procedure outlined in the relevant clause.

Access and eligibility depend on local law and eligible regions. Where local law conflicts with a specific clause, that clause adjusts accordingly — the rest of the terms remain in effect.

Contact support via live chat or email with your account reference and the specific clause you are questioning. Our team will review the case and respond with the applicable rule.

No. Each person may hold only one account. Duplicate accounts are identified during wallet-verification checks and closed in line with the single-account rule in these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.